FAQ & Troubleshooting

    Browse frequently asked questions to solve your problem

    • Messages FAQ

      What are some of the ways in which clients use tags? Are there any tools I can us...

    • Subscribers FAQ

      What are “unconfirmed” subscribers? Are some bounce types, such as user unknowns,...

    • Segmentation FAQ

      We are trying to move subscribers that have not opened any message in the past 3 ...

    • Conversions FAQ

      How is the winning version of the split test selected if the test was based on co...

    • Reports FAQ

      What are the differences between opens / unique opens and clicks / unique clicks ...

    • Miscellaneous FAQ

      Is ExpertSender integrated with TowerData? What are some of the most common mista...

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